An introduction to the technical management practices of ITIL 4 Definition A practice is a set of organisational resources designed for performing work or accomplishing an objective. These resources are grouped into the four dimensions of service management: value streams and processes; organisations and people; information and technology; partners and suppliers. What are the technical management practices? The ITIL 4 service value system includes 14 general management practices, 17 service management practices, and 3 technical management practices. General management practices: adopted and adapted for service management from general business management domains. Service management practices: developed in service management and ITSM industries. Technical management practices: adapted from technology management domains for service management purposes by expanding or shifting their focus from technology solutions to IT services. The technical management practices are as follows: 5.3.1 Deployment management 5.3.2 Infrastructure and platform management 5.3.3 Software development and management Further information on the items covered in this section can be found in the book ITIL® Foundation, ITIL 4 edition, chapter 5.3.
