An introduction to the general management practices of ITIL 4 Definition A practice is a set of organisational resources designed for performing work or accomplishing an objective. These resources are grouped into the four dimensions of service management: value streams and processes; organisations and people; information and technology; partners and suppliers. What are the general management practices? The ITIL 4 service value system includes 14 general management practices, 17 service management practices, and 3 technical management practices. General management practices: adopted and adapted for service management from general business management domains. Service management practices: developed in service management and ITSM industries. Technical management practices: adapted from technology management domains for service management purposes by expanding or shifting their focus from technology solutions to IT services. The general management practices are as follows: 5.1.1 Architecture management 5.1.2 Continual improvement 5.1.3 Information security management 5.1.4 Knowledge management 5.1.5 Measurement and reporting 5.1.6 Organisational change management 5.1.7 Portfolio management 5.1.8 Project management 5.1.9 Relationship management 5.1.10 Risk management 5.1.11 Service financial management 5.1.12 Strategy management 5.1.13 Supplier management 5.1.14 Workforce and talent management Further information on the items covered in this section can be found in the book ITIL® Foundation, ITIL 4 edition, chapter 5.1.
