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FoxPRISM
  • Home
  • An Introduction to FoxPRISM
    • Glossary of Terms
    • The Information Technology Infrastructure Library
    • The RACI Matrix
    • How to Use and Manage FoxPRISM
  • Four Dimensions
    • Organisations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes
      • Value stream mapping
        • Mapping exercise, part 1
        • Mapping exercise, part 2
        • Mapping exercise, part 3
        • VSM templates
        • Documentation
  • Service Value System
    • Guiding Principles
      • Focus on value
      • Start where you are
      • Progress iteratively with feedback
      • Collaborate and promote visibility
      • Think and work holistically
      • Keep it simple and practical
      • Optimise and automate
    • Governance
    • Service Value Chain
    • Continual Improvement
  • General Management Practices
    • Architecture management
      • Process Key Elements
      • Process Maps
        • ITIL4 Architecture Management Process – Architecture Governance
        • ITIL4 Architecture Management Process – Develop Target Architecture
        • ITIL4 Architecture Management Process – Produce Architecture Roadmap
        • ITIL4 Architecture Management Process – Check Conformance
        • ITIL4 Architecture Management Process – Review Progress
      • RACI Matrix
    • Continual improvement
      • Process Key Elements
      • Process Maps
        • ITIL4 Continual Improvement Process – CI Initiatives
        • ITIL4 Continual Improvement Process – Embedding CI
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Information security management
      • Process Key Elements
      • Process Maps
        • ITIL4 Information Security Management Process – Preparation
        • ITIL4 Information Security Management Process – Take Action
        • ITIL4 Information Security Management Process – Audit and Review
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Knowledge management
      • Process Key Elements
      • Process Maps
        • ITIL4 Knowledge Management Process – Establishing and Maintaining the Knowledge Environment
        • ITIL4 Knowledge Management Process – On-demand Information Discovery
        • ITIL4 Knowledge Management Process – Knowledge Asset Management
        • ITIL4 Knowledge Management Process – Identify and Document Knowledge
        • ITIL4 Knowledge Management Process – Publish and Maintain Knowledge
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Measurement and reporting
      • Process Key Elements
      • Process Maps
        • ITIL4 Measurement and Reporting Process – Design Reporting
        • ITIL4 Measurement and Reporting Process – Produce Reports
        • ITIL4 Measurement and Reporting Process – Report Catalogue
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Organisational change management
      • Process Key Elements
      • Process Maps
        • ITIL4 Organisational Change Management Process – Lifecycle Management
        • ITIL4 Organisational Change Management Process – Change Adaptability
      • RACI Matrix
    • Portfolio management
      • Process Key Elements
      • Process Maps
        • ITIL4 Portfolio Management Process – Managing the Approach
        • ITIL4 Portfolio Management Process – Managing Portfolio Lifecycles
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Project management
      • Process Key Elements
      • Process Maps
        • ITIL4 Project Management Process – Approach
        • ITIL4 Project Management Process – Monitor Approach
        • ITIL4 Project Management Process – Authorise Projects
        • ITIL4 Project Management Process – Reviewing Progress
        • ITIL4 Project Management Process – Oversight and Closure
        • ITIL4 Project Management Process – Evaluating Projects
        • ITIL4 Project Management Process – Monitoring Tasks
        • ITIL4 Project Management Process – Executing Tasks
      • RACI Matrix
      • Documentation
    • Relationship management
      • Process Key Elements
      • Process Maps
        • ITIL4 Relationship Management Process – Analysing Culture
        • ITIL4 Relationship Management Process – Key Principles
        • ITIL4 Relationship Management Process – Relationship Models
        • ITIL4 Relationship Management Process – Behaviour Patterns
        • ITIL4 Relationship Management Process – Review and Adjust
        • ITIL4 Relationship Management Process – Executing Models
        • ITIL4 Relationship Management Process – Relationship Reviews
        • ITIL4 Relationship Management Process – BRM Model
        • ITIL4 Relationship Management Process – New Service Reqs
        • ITIL4 Relationship Management Process – Customer Complaint
        • ITIL4 Relationship Management Process – Customer Compliment
        • ITIL4 Relationship Management Process – Customer Satisfaction
        • ITIL4 Relationship Management Process – Service Review Meetings
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Risk management
      • Process Key Elements
      • Process Maps
        • ITIL4 Risk Management Process – Governance
        • ITIL4 Risk Management Process – Identify and Treat
        • ITIL4 Risk Management Process – Assess and Evaluate
        • ITIL4 Risk Management Process – Risk Audit
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service financial management
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Financial Management Process – Approach
        • ITIL4 Service Financial Management Process – Monitor Approach
        • ITIL4 Service Financial Management Process – Setting Budgets
        • ITIL4 Service Financial Management Process – Monitoring Budgets
        • ITIL4 Service Financial Management Process – Accounting
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Strategy management
      • Process Key Elements
      • Process Maps
        • ITIL4 Strategy Management Process – Strategy Generation
        • ITIL4 Strategy Management Process – Strategic Decision Making
      • RACI Matrix
      • ISO20000 Requirements
    • Supplier management
      • Process Key Elements
      • Process Maps
        • ITIL4 Supplier Management Process – Sourcing Strategy and Procedures
        • ITIL4 Supplier Management Process – Review the Adoption, Compliance, and Effectiveness
        • ITIL4 Supplier Management Process – Managing Supplier Journeys, Part 1
        • ITIL4 Supplier Management Process – Managing Supplier Journeys, Part 2
        • ITIL4 Supplier Management Process – Managing Supplier Journeys, Part 3
        • ITIL4 Supplier Management Process – Managing Supplier Journeys, Part 4
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Workforce and talent management
      • Process Key Elements
      • Process Maps
        • ITIL4 Workforce and Talent Management Process – Organisational Planning and Review
        • ITIL4 Workforce and Talent Management Process – Journey Management1
        • ITIL4 Workforce and Talent Management Process – Journey Management2
        • ITIL4 Workforce and Talent Management Process – Talent Management1
        • ITIL4 Workforce and Talent Management Process – Talent Management2
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
      • Job Descriptions
  • Assessment – ITIL4 Architecture Management Summary
  • Assessment – ITIL4 Continual Improvement Summary
  • ISO Assessment – Continual Improvement Summary
  • Assessment – ITIL4 Information Security Management Summary
  • ISO Assessment – Information Security Management Summary
  • Assessment – ITIL4 Knowledge Management Summary
  • ISO Assessment – Knowledge Management Summary
  • Assessment – ITIL4 Measurement and Reporting Summary
  • ISO Assessment – Service Reporting Summary
  • Assessment – ITIL4 Organisation Change Management Summary
  • Assessment – ITIL4 Portfolio Management Summary
  • Assessment – ITIL4 Project Management Summary
  • Assessment – ITIL4 Relationship Management Summary
  • ISO Assessment – Relationship Management Summary
  • Assessment – ITIL4 Risk Management Summary
  • Assessment – ITIL4 Service Financial Management Summary
  • ISO Assessment – Service Financial Management Summary
  • Assessment – ITIL4 Strategy Management Summary
  • Assessment – ITIL4 Supplier Management Summary
  • ISO Assessment – Supplier Management Summary
  • Assessment – ITIL4 Workforce and Talent Management Summary
  • Service Management Practices
    • Availability management
      • Process Key Elements
      • Process Maps
        • ITIL4 Availability Management Process – Identify SA Requirements
        • ITIL4 Availability Management Process – Define Measurements
        • ITIL4 Availability Management Process – Availability Analysis
        • ITIL4 Availability Management Process – Planning and Designing
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Business analysis management
      • Process Key Elements
      • Process Maps
        • ITIL4 Business Analysis Management Process – Design and Maintain Approach
        • ITIL4 Business Analysis Management Process – Review the Approach
        • ITIL4 Business Analysis Management Process – Solution Identification
      • RACI Matrix
      • Documentation
    • Capacity and performance management
      • Process Key Elements
      • Process Maps
        • ITIL4 Capacity Management Process – Identify SCP Requirements
        • ITIL4 Capacity Management Process – Define Measurements
        • ITIL4 Capacity Management Process – SCP Analysis
        • ITIL4 Capacity Management Process – Planning and Designing
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Change enablement
      • Process Key Elements
      • Process Maps
        • Change Control Process – Registration
        • Change Control Process – Standard Change
        • Change Control Process – Planning
        • Change Control Process – Realisation and Closure
        • Change Control Process – Change Optimisation
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Incident management
      • Process Key Elements
      • Process Maps
        • Incident Management Process – Handle Major Incident
        • Incident Management Process – Incident Closure
        • Incident Management Process – Incident Diagnosis (Service Desk)
        • Incident Management Process – Incident Diagnosis (Support Team)
        • Incident Management Process – Incident Identification
        • Incident Management Process – Incident Resolution (Service Desk)
        • Incident Management Process – Incident Resolution (Support Team)
        • Incident Management Process – Record New Incident
        • Incident Management Process – Review of Incoming Events
        • Incident Management Process -Review Functional Escalation
        • Incident Management Process – Periodic Incident Review
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • IT asset management
      • Process Key Elements
      • Process Maps
        • ITIL4 IT Asset Management Process – Mapping the Assets
        • ITIL4 IT Asset Management Process – Defining the Approach
        • ITIL4 IT Asset Management Process – Monitoring the Approach
        • ITIL4 IT Asset Management Process – IT Asset Lifecycle
        • ITIL4 IT Asset Management Process – Data Verification
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Monitoring and event management
      • Process Key Elements
      • Process Maps
        • ITIL4 Monitoring and Event Management Process – Monitoring Planning
        • ITIL4 Monitoring and Event Management Process – Event Handling
        • ITIL4 Monitoring and Event Management Process – Review
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Problem management
      • Process Key Elements
      • Process Maps
        • Problem Management Process – Problem Identification
        • Problem Management Process – Create or Update Problem Record
        • Problem Management Process – Review Problem Functional Escalation
        • Problem Management Process – Problem Investigation
        • Problem Management Process – Problem Resolution
        • Problem Management Process – Periodic Problem Review
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Release management
      • Process Key Elements
      • Process Maps
        • ITIL4 Release Management Process – Release Planning Review
        • ITIL4 Release Management Process – Release Planning Instance
        • ITIL4 Release Management Process – Coordinate Release Activities
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service catalogue management
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Catalogue Management Process – Define Maintain SC Data
        • ITIL4 Service Catalogue Management Process – Provide Maintain SC Views
        • ITIL4 Service Catalogue Management Process – Service Catalogue Feedback
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service configuration management
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Configuration Management Process – Maintain the Approach
        • ITIL4 Service Configuration Management Process – Monitor the Approach
        • ITIL4 Service Configuration Management Process – Provision of Information
        • ITIL4 Service Configuration Management Process – Data Verification
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service continuity management
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Continuity Management Process – Scope and Policy
        • ITIL4 Service Continuity Management Process – Awareness and Exercise
        • ITIL4 Service Continuity Management Process – Business Impact Analysis
        • ITIL4 Service Continuity Management Process – Developing SC Plans
        • ITIL4 Service Continuity Management Process – Testing SC Plans Exercise
        • ITIL4 Service Continuity Management Process – Testing SC Plans Audit
        • ITIL4 Service Continuity Management Process – Response and Recovery
        • ITIL4 Service Continuity Management Process – Return to Normal
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service design
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Design Process – Maintaining the Approach
        • ITIL4 Service Design Process – Planning a Complex Design
        • ITIL4 Service Design Process – Service Design Coordination
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service desk
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Desk Process – User Query Handling
        • ITIL4 Service Desk Process – Communicating to Users
        • ITIL4 Service Desk Process – Service Desk Optimisation
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service level management
      • Process Key Elements
      • Process Maps
        • Service Level Management Process – Requirements Definition
        • Service Level Management Process – Draft and Agree SLA
        • Service Level Management Process – Conduct SLA Review
        • Service Level Management Process – Service Quality
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service request management
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Request Management Process – SR Identification
        • ITIL4 Service Request Management Process – Record New SR
        • ITIL4 Service Request Management Process – Fulfil SR_SD
        • ITIL4 Service Request Management Process – Review SR Func Escalation
        • ITIL4 Service Request Management Process – Fulfil SR_ST
        • ITIL4 Service Request Management Process – Service Request Review
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service validation and testing
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Validation and Testing Process – Approach and Models
        • ITIL4 Service Validation and Testing Process – Planning and Execution
        • ITIL4 Service Validation and Testing Process – Review and Closure
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
  • Assessment – ITIL4 Availability Management Summary
  • ISO Assessment – Availability Management Summary
  • Assessment – ITIL4 Business Analysis Management Summary
  • Assessment – ITIL4 Capacity and Performance Management Summary
  • ISO Assessment – Capacity Management Summary
  • Assessment – ITIL4 Change Enablement Summary
  • ISO Assessment – Change Management Summary
  • Assessment – ITIL4 Incident Management Summary
  • ISO Assessment – Incident Management Summary
  • Assessment – ITIL4 IT Asset Management Summary
  • ISO Assessment – Service Asset Management Summary
  • Assessment – ITIL4 Monitoring and Event Management Summary
  • Assessment – ITIL4 Problem Management Summary
  • ISO Assessment – Problem Management Summary
  • Assessment – ITIL4 Release Management Summary
  • ISO Assessment – Release and Deployment Management Summary
  • Assessment – ITIL4 Service Catalogue Management Summary
  • ISO Assessment – Service Catalogue Management Summary
  • Assessment – ITIL4 Service Configuration Management Summary
  • ISO Assessment – Service Configuration Management Summary
  • Assessment – ITIL4 Service Continuity Management Summary
  • ISO Assessment – Service Continuity Management Summary
  • Assessment – ITIL4 Service Design Summary
  • Assessment – ITIL4 Service Desk Summary
  • Assessment – ITIL4 Service Level Management Summary
  • ISO Assessment – Service Level Management Summary
  • Assessment – ITIL4 Service Request Management Summary
  • ISO Assessment – Service Request Management Summary
  • Assessment – ITIL4 Service Validation and Testing Summary
  • Technical Management Practices
    • Deployment management
      • Process Key Elements
      • Process Maps
        • ITIL4 Deployment Management Process – Planning
        • ITIL4 Deployment Management Process – Execution
        • ITIL4 Deployment Management Process – Model Review New
        • ITIL4 Deployment Management Process – Model Review Existing
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Infrastructure and platform management
      • Process Key Elements
      • Process Maps
        • ITIL4 Infrastructure and Platform Management Process – Maintain Approach
        • ITIL4 Infrastructure and Platform Management Process – Monitor Approach
        • ITIL4 Infrastructure and Platform Management Process – Solution Design
        • ITIL4 Infrastructure and Platform Management Process – Solution Implementation
        • ITIL4 Infrastructure and Platform Management Process – Operational Activities
      • RACI Matrix
      • Documentation
    • Software development and management
      • Process Key Elements
      • Process Maps
        • ITIL4 Software Development and Management Process – Process Map1
        • ITIL4 Software Development and Management Process – Process Map2
        • ITIL4 Software Development and Management Process – Process Map3
      • RACI Matrix
  • Assessment – ITIL4 Deployment Management Summary
  • Assessment – ITIL4 Infrastructure and Platform Management Summary
  • Assessment – ITIL4 Software Development and Management Summary
  • ITSM Maturity Dashboard (ITIL4)
  • ISO20000 Compliance Dashboard
  • Fox IT Complementary Practices
    • Demand Management
      • Key Elements
      • Process Maps
        • Demand Management Process – Review Demand Patterns
        • Demand Management Process – Submit Request for Work
        • Demand Management Process – Submit Statement of Work
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Change Evaluation
      • Key Elements
      • Process Maps
        • Change Evaluation Process – Evaluate Actual Performance
        • Change Evaluation Process – Evaluate Predicted Performance
        • Change Evaluation Process – Planning for Change Evaluation
      • RACI Matrix
      • ISO20000 Requirements
    • Security Patch Management
      • Key Elements
      • Process Maps
        • Security Patch Management Process – Patch Notification
        • Security Patch Management Process – Perform Review and Mitigation
        • Security Patch Management Process – Review Patch Implementation
        • Security Patch Management Process – Verification of the Software
      • RACI Matrix
      • ISO20000 Requirements
    • Software Asset Management
      • Key Elements
      • Process Maps
        • Software Asset Management Process – Review Software Usage
        • Software Asset Management Process – Approved Request
        • Software Asset Management Process – New Software Requirements
        • Software Asset Management Process – Perform Periodic Audits
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Transition Planning and Support
      • Key Elements
      • Process Maps
        • Transition Planning and Support Process – Develop Transition Strategy
        • Transition Planning and Support Process – Lifecycle Management
        • Transition Planning and Support Process – Planning
        • Transition Planning and Support Process – Preparation
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Access Management
      • Key Elements
      • Process Maps
        • Access Management Process – Review Access Request
        • Access Management Process – Fulfil Access Request
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Major Incident Management
      • Process Maps
        • Major Incident Management Process – Additional Support for Major Incident
        • Major Incident Management Process – Major Incident Initation
        • Major Incident Management Process – Major Incident Monitoring
        • Major Incident Management Process – Major Incident Resolution
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Major Incident Communications
      • Process Maps
        • Major Incident Communications Process – Initial Major Incident Communications
        • Major Incident Communications Process – Major Incident Progress Updates
        • Major Incident Communications Process – Major Incident Resolution Confirmation
      • RACI Matrix
    • Document Management
      • Key Elements
      • Process Maps
        • Document Management Process – Create Draft Document
        • Document Management Process – Internal Review of Draft Document
        • Document Management Process – Requester Review of Draft Document
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
  • The ITIL v3 Books
    • Service Strategy
      • Business Relationship Management
        • Process Key Elements
        • Process Maps
          • Business Relationship Management Process – Identify New Service Requirements
          • Business Relationship Management Process – Handle Customer Complaint
          • Business Relationship Management Process – Handle Customer Compliment
          • Business Relationship Management Process – Measure and Manager Customer Satisfaction
          • Business Relationship Management Process – Hold Service Review Meetings
        • RACI Matrix
      • Financial Management
        • Process Key Elements
        • Process Maps
          • Financial Management Process – Costing of IT Services
          • Financial Management Process – Annual Budgeting
          • Financial Management Process – Ad Hoc Budgeting
          • Financial Management Process – Costs vs Budget
          • Financial Management Process – Charging for IT Services
        • RACI Matrix
      • Service Portfolio Management
        • Process Key Elements
        • Process Maps
          • Service Portfolio Management Process – Analyse
          • Service Portfolio Management Process – Approve
          • Service Portfolio Management Process – Charter
          • Service Portfolio Management Process – Define
        • RACI Matrix
      • Strategy Management
        • Process Key Elements
        • Process Maps
          • Strategy Management Process – Process Map 2
          • Strategy Management Process – Process Map 3
          • Strategy Management Process – Measure and Evaluate
          • Strategy Management Process – Strategic Assessment, Collate Analysis Results
          • Strategy Management Process – Strategic Assessment, Perform External Analysis
          • Strategy Management Process – Strategic Assessment, Perform Internal Analysis
          • Strategy Management Process – Strategy Execution, Asset Alignment
          • Strategy Management Process – Strategy Execution, Funding
          • Strategy Management Process – Strategy Execution, Initiation
          • Strategy Management Process – Strategy Generation
        • RACI Matrix
    • Service Design
      • Availability Management
        • Process Key Elements
        • Process Maps
          • Availability Management Process – Approve and Implement Availability Improvements
          • Availability Management Process – Availability Monitoring and Reporting
          • Availability Management Process – Availability Requirements
          • Availability Management Process – Identify Availability Breaches
          • Availability Management Process – Investigate Availability Breaches
          • Availability Management Process – Maintain Availability Plan
        • RACI Matrix
      • Capacity Management
        • Process Key Elements
        • Process Maps
          • Capacity Management Process – Capacity Assessment of Change
          • Capacity Management Process – Capacity Modelling and Trending
          • Capacity Management Process – Capacity Planning and implementation
          • Capacity Management Process – Capacity Requirements and Forecasts
          • Capacity Management Process – Capacity Tuning
          • Capacity Management Process – Maintain Capacity Management Information System
          • Capacity Management Process – Ongoing Monitoring
          • Capacity Management Process -Identify and Implement Capacity Monitoring Requirements
        • RACI Matrix
      • Design Coordination
        • Process Key Elements
        • Process Maps
          • Design Coordination Process – Coordination; Manage Risks and Issues
          • Design Coordination Process – Create Service Design Package
          • Design Coordination Process – Define the Approach
          • Design Coordination Process – Ongoing Monitoring
          • Design Coordination Process – Process Map 2
          • Design Coordination Process – Receive Service Design Request
          • Design Coordination Process – Resource Planning
          • Design Coordination Process – Review and Improve
          • Design Coordination Process – SDP Review and Sign-off
        • RACI Matrix
      • Information Security Management
        • Process Key Elements
        • Process Maps
          • Information Security Management Process – Maintain Information Security Policy
          • Information Security Management Process – Develop and Document Procedures
          • Information Security Management Process – Handle Information Security Incident
          • Information Security Management Process – Awareness, testing and Assessment
          • Information Security Management Process – Handle Information Security Issue
        • RACI Matrix
      • IT Service Continuity Management
        • Process Key Elements
        • Process Maps
          • IT Service Continuity Management Process – Maintain IT Service Continuity Strategy
          • IT Service Continuity Management Process – Implement and Test IT Service Continuity Strategy
          • IT Service Continuity Management Process – Invocation of IT Service Continuity Plans
          • IT Service Continuity Management Process – Post Invocation Review
        • RACI Matrix
      • Service Catalogue Management
        • Process Key Elements
        • Process Maps
          • Service Catalogue Management Process – Create / Update and Publish the Service Catalogue
          • Service Catalogue Management Process – Handle Service Catalogue Revision Requests
        • RACI Matrix
      • Service Level Management
      • Supplier Management
        • Process Key Elements
        • Process Maps
          • Supplier Management Process – Contract Development
          • Supplier Management Process – Ongoing Contract Monitoring
          • Supplier Management Process – Periodic Contract Reviews
          • Supplier Management Process – Report on Supplier Performance
          • Supplier Management Process – Requirements Gathering and Supplier Selection
          • Supplier Management Process – Supplier Review Meetings
        • RACI Matrix
    • Service Transition
      • Change Management
        • Process Key Elements
        • Process Maps
          • Change Management Process – Build , Test and Implement Emergency RFC
          • Change Management Process – Change Request Approval (for Development)
          • Change Management Process – Change Request Approval (for Implementation)
          • Change Management Process – Change Request Assessment
          • Change Management Process – Change Request Build and Test
          • Change Management Process – Create and Approve Emergency RFC
          • Change Management Process – Create New Change Request
          • Change Management Process – Review Implemented Change Request
        • RACI Matrix
      • Knowledge Management
        • Process Key Elements
        • Process Maps
          • Knowledge Management Process – Identify and Document Knowledge
          • Knowledge Management Process – Publish and Maintain Knowledge
        • RACI Matrix
      • Release & Deployment Management
        • REL – Key Elements
        • REL – Process Maps
          • Release Management Process – Release Planning
          • Release Management Process – Release Build and System Test
          • Release Management Process – Release User Acceptance Testing
          • Release Management Process – Release Post Implementation Review
        • REL – RACI Matrix
        • DEP – Key Elements
        • DEP – Process Maps
          • Deployment Management Process – Deployment Planning
          • Deployment Management Process – Deployment Distribution and Installation
        • DEP – RACI Matrix
      • Risk Management
        • Process Key Elements
        • Process Maps
          • Risk Management Process – Risk Identification
          • Risk Management Process – Risk Action Plan and Treatment
          • Risk Management Process – Risk Monitoring and Tracking
          • Risk Management Process – Control Risk
          • Risk Management Process – Risk Related Incident
        • RACI Matrix
      • Service Asset & Configuration Management
        • ITAM – Key Elements
        • ITAM – Process Maps
          • IT Asset Management Process – Define and Populate Asset Register
          • IT Asset Management Process – Maintain the Asset Register
          • IT Asset Management Process – Audit the Asset Register
        • ITAM – RACI Matrix
        • SCM – Key Elements
        • SCM – Process Maps
          • Service Configuration Management Process – New or Modified Requirements
          • Service Configuration Management Process – Verification and Discrepancy Handling
        • SCM – RACI Matrix
      • Service Validation and Testing
        • Process Key Elements
        • Process Maps
          • Service Validation and Testing Process – Test Planning
          • Service Validation and Testing Process – Prepare for Testing
          • Service Validation and Testing Process – Perform Testing
          • Service Validation and Testing Process – Test Closure
        • RACI Matrix
    • Service Operation
      • Event Management
        • Process Key Elements
        • Process Maps
          • Event Management Process – Design Events and Configure Monitoring Tools
          • Event Management Process – Event Occurrence
          • Event Management Process – Event Closure
        • RACI Matrix
      • Incident Management
      • Problem Management
      • Request Fulfilment
        • Process Key Elements
        • Process Maps
          • Request Fulfilment Process – Service Request Identification
          • Request Fulfilment Process – Record New Service Request
          • Request Fulfilment Process – Fulfil Service Request (Service Desk)
          • Request Fulfilment Process – Review Service Request Functional Escalation
          • Request Fulfilment Process – Fulfil Service Request (Support Team)
        • RACI Matrix
      • Service Desk
    • Continual Service Improvement
      • Continual Service Improvement Process
        • Process Key Elements
        • Process Maps
          • Continual Service Improvement Process – Plan
          • Continual Service Improvement Process – Do
          • Continual Service Improvement Process – Check
          • Continual Service Improvement Process – Act
        • RACI Matrix
      • Human Resource Management
        • Process Key Elements
        • Process Maps
          • Human Resource Management Process – Request for Human Resource
          • Human Resource Management Process – Perform Recruitment
          • Human Resource Management Process – Training and Succession Planning
        • RACI Matrix
      • Service Reporting
        • Process Key Elements
        • Process Maps
          • Service Reporting Process – Develop Service Report Catalogue
          • Service Reporting Process – Determine Report Requirements
          • Service Reporting Process – Design the Report
          • Service Reporting Process – Produce the Report
          • Service Reporting Process – Periodic Review of Service Report
        • RACI Matrix
  • Assessment – Change Evaluation Summary
  • Assessment – Transition Planning and Support Summary
  • Assessment – Access Management Summary
  • Assessment – Business Relationship Management Summary
  • Assessment – Financial Management Summary
  • Assessment – Service Portfolio Management Summary
  • Assessment – Strategy Management Summary
  • Assessment – Availability Management Summary
  • Assessment – Capacity Management Summary
  • Assessment – Design Coordination Summary
  • Assessment – Information Security Management Summary
  • Assessment – IT Service Continuity Management Summary
  • Assessment – Service Catalogue Management Summary
  • Assessment – Service Level Management Summary
  • Assessment – Supplier Management Summary
  • Assessment – Change Management Summary
  • Assessment – Knowledge Management Summary
  • Assessment – Release and Deployment Management Summary
  • Assessment – Service Asset and Configuration Management Summary
  • Assessment – Service Validation and Testing Summary
  • Assessment – Event Management Summary
  • Assessment – Incident Management Summary
  • Assessment – Problem Management Summary
  • Assessment – Request Fulfilment Summary
  • Assessment – Continual Service Improvement Summary
  • Assessment – Service Reporting Summary
  • ISO/IEC 20000:2018
    • Key Elements
    • Service Management System
      • Context of the organisation
      • Leadership
      • Planning
      • Support of the SMS
      • Operation of the SMS
      • Performance evaluation
      • Improvement
      • Documentation
    • Service Design and Transition
      • Process Maps
        • Service Design and Transition Process – Process Map 2
        • Service Design and Transition Process – Plan the Services
        • Service Design and Transition – Plan (part 1)
        • Service Design and Transition – Plan (part 2)
        • Service Design and Transition – Design (part 1)
        • Service Design and Transition – Design (part 2)
        • Service Design and Transition – Build and Transition (part 1)
        • Service Design and Transition – Build and Transition (part 2)
      • RACI Matrix
      • Documentation
  • ISO/IEC 20000:2011
    • Key Elements
    • Service Management System
      • Management Responsibility
      • Governance of Processes Operated by Other Parties
      • Documentation Management
      • Resource Management
      • Establish and Improve the SMS
    • Design and Transition of New or Changed Services
      • Process Maps
        • Design and Transition of New or Changed Services Process – Process Map 2
        • Design and Transition of New or Changed Services Process – Planning (part 1)
        • Design and Transition of New or Changed Services Process – Planning (part 2)
        • Design and Transition of New or Changed Services Process – Planning (part 3)
        • Design and Transition of New or Changed Services Process – Design and Develop (part 1)
        • Design and Transition of New or Changed Services Process – Design and Develop (part 2)
        • Design and Transition of New or Changed Services Process – Transition (part 1)
        • Design and Transition of New or Changed Services Process – Transition (part 2)
      • RACI Matrix
      • Documentation
  • ISO/IEC 27001:2013
    • ISMS Family of Standards
    • Summary of Contents
      • Context of the organisation
      • Leadership
      • Planning
      • Support
      • Operation
      • Performance evaluation
      • Improvement
    • Objectives and Controls
      • ISO27001 Annex A5_1
      • ISO27001 Annex A6_1
      • ISO27001 Annex A6_2
      • ISO27001 Annex A7_1
      • ISO27001 Annex A7_2
      • ISO27001 Annex A7_3
      • ISO27001 Annex A8_1
      • ISO27001 Annex A8_2
      • ISO27001 Annex A8_3
      • ISO27001 Annex A9_1
      • ISO27001 Annex A9_2
      • ISO27001 Annex A9_3
      • ISO27001 Annex A9_4
      • ISO27001 Annex A10_1
      • ISO27001 Annex A11_1
      • ISO27001 Annex A11_2
      • ISO27001 Annex A12_1
      • ISO27001 Annex A12_2
      • ISO27001 Annex A12_3
      • ISO27001 Annex A12_4
      • ISO27001 Annex A12_5
      • ISO27001 Annex A12_6
      • ISO27001 Annex A12_7
      • ISO27001 Annex A13_1
      • ISO27001 Annex A13_2
      • ISO27001 Annex A14_1
      • ISO27001 Annex A14_2
      • ISO27001 Annex A14_3
      • ISO27001 Annex A15_1
      • ISO27001 Annex A15_2
      • ISO27001 Annex A16_1
      • ISO27001 Annex A17_1
      • ISO27001 Annex A17_2
      • ISO27001 Annex A18_1
      • ISO27001 Annex A18_2
    • Glossary of Terms
  • ISO Assessment – Context of the Organisation Summary
  • ISO Assessment – Leadership Summary
  • ISO Assessment – Planning Summary
  • ISO Assessment – Support the SMS Summary
  • ISO Assessment – Operation of the SMS Summary
  • ISO Assessment – Monitoring, Measurement, Analysis and Evaluation Summary
  • ISO Assessment – Internal Audit Summary
  • ISO Assessment – Management Review Summary
  • ISO Assessment – Improvement Summary
  • ISO Assessment – Service Design and Transition Summary
  • Log In
FoxPRISM
  • Home
  • An Introduction to FoxPRISM
    • Glossary of Terms
    • The Information Technology Infrastructure Library
    • The RACI Matrix
    • How to Use and Manage FoxPRISM
  • Four Dimensions
    • Organisations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes
      • Value stream mapping
        • Mapping exercise, part 1
        • Mapping exercise, part 2
        • Mapping exercise, part 3
        • VSM templates
        • Documentation
  • Service Value System
    • Guiding Principles
      • Focus on value
      • Start where you are
      • Progress iteratively with feedback
      • Collaborate and promote visibility
      • Think and work holistically
      • Keep it simple and practical
      • Optimise and automate
    • Governance
    • Service Value Chain
    • Continual Improvement
  • General Management Practices
    • Architecture management
      • Process Key Elements
      • Process Maps
        • ITIL4 Architecture Management Process – Architecture Governance
        • ITIL4 Architecture Management Process – Develop Target Architecture
        • ITIL4 Architecture Management Process – Produce Architecture Roadmap
        • ITIL4 Architecture Management Process – Check Conformance
        • ITIL4 Architecture Management Process – Review Progress
      • RACI Matrix
    • Continual improvement
      • Process Key Elements
      • Process Maps
        • ITIL4 Continual Improvement Process – CI Initiatives
        • ITIL4 Continual Improvement Process – Embedding CI
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Information security management
      • Process Key Elements
      • Process Maps
        • ITIL4 Information Security Management Process – Preparation
        • ITIL4 Information Security Management Process – Take Action
        • ITIL4 Information Security Management Process – Audit and Review
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Knowledge management
      • Process Key Elements
      • Process Maps
        • ITIL4 Knowledge Management Process – Establishing and Maintaining the Knowledge Environment
        • ITIL4 Knowledge Management Process – On-demand Information Discovery
        • ITIL4 Knowledge Management Process – Knowledge Asset Management
        • ITIL4 Knowledge Management Process – Identify and Document Knowledge
        • ITIL4 Knowledge Management Process – Publish and Maintain Knowledge
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Measurement and reporting
      • Process Key Elements
      • Process Maps
        • ITIL4 Measurement and Reporting Process – Design Reporting
        • ITIL4 Measurement and Reporting Process – Produce Reports
        • ITIL4 Measurement and Reporting Process – Report Catalogue
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Organisational change management
      • Process Key Elements
      • Process Maps
        • ITIL4 Organisational Change Management Process – Lifecycle Management
        • ITIL4 Organisational Change Management Process – Change Adaptability
      • RACI Matrix
    • Portfolio management
      • Process Key Elements
      • Process Maps
        • ITIL4 Portfolio Management Process – Managing the Approach
        • ITIL4 Portfolio Management Process – Managing Portfolio Lifecycles
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Project management
      • Process Key Elements
      • Process Maps
        • ITIL4 Project Management Process – Approach
        • ITIL4 Project Management Process – Monitor Approach
        • ITIL4 Project Management Process – Authorise Projects
        • ITIL4 Project Management Process – Reviewing Progress
        • ITIL4 Project Management Process – Oversight and Closure
        • ITIL4 Project Management Process – Evaluating Projects
        • ITIL4 Project Management Process – Monitoring Tasks
        • ITIL4 Project Management Process – Executing Tasks
      • RACI Matrix
      • Documentation
    • Relationship management
      • Process Key Elements
      • Process Maps
        • ITIL4 Relationship Management Process – Analysing Culture
        • ITIL4 Relationship Management Process – Key Principles
        • ITIL4 Relationship Management Process – Relationship Models
        • ITIL4 Relationship Management Process – Behaviour Patterns
        • ITIL4 Relationship Management Process – Review and Adjust
        • ITIL4 Relationship Management Process – Executing Models
        • ITIL4 Relationship Management Process – Relationship Reviews
        • ITIL4 Relationship Management Process – BRM Model
        • ITIL4 Relationship Management Process – New Service Reqs
        • ITIL4 Relationship Management Process – Customer Complaint
        • ITIL4 Relationship Management Process – Customer Compliment
        • ITIL4 Relationship Management Process – Customer Satisfaction
        • ITIL4 Relationship Management Process – Service Review Meetings
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Risk management
      • Process Key Elements
      • Process Maps
        • ITIL4 Risk Management Process – Governance
        • ITIL4 Risk Management Process – Identify and Treat
        • ITIL4 Risk Management Process – Assess and Evaluate
        • ITIL4 Risk Management Process – Risk Audit
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service financial management
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Financial Management Process – Approach
        • ITIL4 Service Financial Management Process – Monitor Approach
        • ITIL4 Service Financial Management Process – Setting Budgets
        • ITIL4 Service Financial Management Process – Monitoring Budgets
        • ITIL4 Service Financial Management Process – Accounting
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Strategy management
      • Process Key Elements
      • Process Maps
        • ITIL4 Strategy Management Process – Strategy Generation
        • ITIL4 Strategy Management Process – Strategic Decision Making
      • RACI Matrix
      • ISO20000 Requirements
    • Supplier management
      • Process Key Elements
      • Process Maps
        • ITIL4 Supplier Management Process – Sourcing Strategy and Procedures
        • ITIL4 Supplier Management Process – Review the Adoption, Compliance, and Effectiveness
        • ITIL4 Supplier Management Process – Managing Supplier Journeys, Part 1
        • ITIL4 Supplier Management Process – Managing Supplier Journeys, Part 2
        • ITIL4 Supplier Management Process – Managing Supplier Journeys, Part 3
        • ITIL4 Supplier Management Process – Managing Supplier Journeys, Part 4
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Workforce and talent management
      • Process Key Elements
      • Process Maps
        • ITIL4 Workforce and Talent Management Process – Organisational Planning and Review
        • ITIL4 Workforce and Talent Management Process – Journey Management1
        • ITIL4 Workforce and Talent Management Process – Journey Management2
        • ITIL4 Workforce and Talent Management Process – Talent Management1
        • ITIL4 Workforce and Talent Management Process – Talent Management2
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
      • Job Descriptions
  • Assessment – ITIL4 Architecture Management Summary
  • Assessment – ITIL4 Continual Improvement Summary
  • ISO Assessment – Continual Improvement Summary
  • Assessment – ITIL4 Information Security Management Summary
  • ISO Assessment – Information Security Management Summary
  • Assessment – ITIL4 Knowledge Management Summary
  • ISO Assessment – Knowledge Management Summary
  • Assessment – ITIL4 Measurement and Reporting Summary
  • ISO Assessment – Service Reporting Summary
  • Assessment – ITIL4 Organisation Change Management Summary
  • Assessment – ITIL4 Portfolio Management Summary
  • Assessment – ITIL4 Project Management Summary
  • Assessment – ITIL4 Relationship Management Summary
  • ISO Assessment – Relationship Management Summary
  • Assessment – ITIL4 Risk Management Summary
  • Assessment – ITIL4 Service Financial Management Summary
  • ISO Assessment – Service Financial Management Summary
  • Assessment – ITIL4 Strategy Management Summary
  • Assessment – ITIL4 Supplier Management Summary
  • ISO Assessment – Supplier Management Summary
  • Assessment – ITIL4 Workforce and Talent Management Summary
  • Service Management Practices
    • Availability management
      • Process Key Elements
      • Process Maps
        • ITIL4 Availability Management Process – Identify SA Requirements
        • ITIL4 Availability Management Process – Define Measurements
        • ITIL4 Availability Management Process – Availability Analysis
        • ITIL4 Availability Management Process – Planning and Designing
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Business analysis management
      • Process Key Elements
      • Process Maps
        • ITIL4 Business Analysis Management Process – Design and Maintain Approach
        • ITIL4 Business Analysis Management Process – Review the Approach
        • ITIL4 Business Analysis Management Process – Solution Identification
      • RACI Matrix
      • Documentation
    • Capacity and performance management
      • Process Key Elements
      • Process Maps
        • ITIL4 Capacity Management Process – Identify SCP Requirements
        • ITIL4 Capacity Management Process – Define Measurements
        • ITIL4 Capacity Management Process – SCP Analysis
        • ITIL4 Capacity Management Process – Planning and Designing
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Change enablement
      • Process Key Elements
      • Process Maps
        • Change Control Process – Registration
        • Change Control Process – Standard Change
        • Change Control Process – Planning
        • Change Control Process – Realisation and Closure
        • Change Control Process – Change Optimisation
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Incident management
      • Process Key Elements
      • Process Maps
        • Incident Management Process – Handle Major Incident
        • Incident Management Process – Incident Closure
        • Incident Management Process – Incident Diagnosis (Service Desk)
        • Incident Management Process – Incident Diagnosis (Support Team)
        • Incident Management Process – Incident Identification
        • Incident Management Process – Incident Resolution (Service Desk)
        • Incident Management Process – Incident Resolution (Support Team)
        • Incident Management Process – Record New Incident
        • Incident Management Process – Review of Incoming Events
        • Incident Management Process -Review Functional Escalation
        • Incident Management Process – Periodic Incident Review
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • IT asset management
      • Process Key Elements
      • Process Maps
        • ITIL4 IT Asset Management Process – Mapping the Assets
        • ITIL4 IT Asset Management Process – Defining the Approach
        • ITIL4 IT Asset Management Process – Monitoring the Approach
        • ITIL4 IT Asset Management Process – IT Asset Lifecycle
        • ITIL4 IT Asset Management Process – Data Verification
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Monitoring and event management
      • Process Key Elements
      • Process Maps
        • ITIL4 Monitoring and Event Management Process – Monitoring Planning
        • ITIL4 Monitoring and Event Management Process – Event Handling
        • ITIL4 Monitoring and Event Management Process – Review
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Problem management
      • Process Key Elements
      • Process Maps
        • Problem Management Process – Problem Identification
        • Problem Management Process – Create or Update Problem Record
        • Problem Management Process – Review Problem Functional Escalation
        • Problem Management Process – Problem Investigation
        • Problem Management Process – Problem Resolution
        • Problem Management Process – Periodic Problem Review
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Release management
      • Process Key Elements
      • Process Maps
        • ITIL4 Release Management Process – Release Planning Review
        • ITIL4 Release Management Process – Release Planning Instance
        • ITIL4 Release Management Process – Coordinate Release Activities
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service catalogue management
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Catalogue Management Process – Define Maintain SC Data
        • ITIL4 Service Catalogue Management Process – Provide Maintain SC Views
        • ITIL4 Service Catalogue Management Process – Service Catalogue Feedback
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service configuration management
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Configuration Management Process – Maintain the Approach
        • ITIL4 Service Configuration Management Process – Monitor the Approach
        • ITIL4 Service Configuration Management Process – Provision of Information
        • ITIL4 Service Configuration Management Process – Data Verification
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service continuity management
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Continuity Management Process – Scope and Policy
        • ITIL4 Service Continuity Management Process – Awareness and Exercise
        • ITIL4 Service Continuity Management Process – Business Impact Analysis
        • ITIL4 Service Continuity Management Process – Developing SC Plans
        • ITIL4 Service Continuity Management Process – Testing SC Plans Exercise
        • ITIL4 Service Continuity Management Process – Testing SC Plans Audit
        • ITIL4 Service Continuity Management Process – Response and Recovery
        • ITIL4 Service Continuity Management Process – Return to Normal
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service design
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Design Process – Maintaining the Approach
        • ITIL4 Service Design Process – Planning a Complex Design
        • ITIL4 Service Design Process – Service Design Coordination
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service desk
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Desk Process – User Query Handling
        • ITIL4 Service Desk Process – Communicating to Users
        • ITIL4 Service Desk Process – Service Desk Optimisation
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service level management
      • Process Key Elements
      • Process Maps
        • Service Level Management Process – Requirements Definition
        • Service Level Management Process – Draft and Agree SLA
        • Service Level Management Process – Conduct SLA Review
        • Service Level Management Process – Service Quality
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service request management
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Request Management Process – SR Identification
        • ITIL4 Service Request Management Process – Record New SR
        • ITIL4 Service Request Management Process – Fulfil SR_SD
        • ITIL4 Service Request Management Process – Review SR Func Escalation
        • ITIL4 Service Request Management Process – Fulfil SR_ST
        • ITIL4 Service Request Management Process – Service Request Review
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service validation and testing
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Validation and Testing Process – Approach and Models
        • ITIL4 Service Validation and Testing Process – Planning and Execution
        • ITIL4 Service Validation and Testing Process – Review and Closure
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
  • Assessment – ITIL4 Availability Management Summary
  • ISO Assessment – Availability Management Summary
  • Assessment – ITIL4 Business Analysis Management Summary
  • Assessment – ITIL4 Capacity and Performance Management Summary
  • ISO Assessment – Capacity Management Summary
  • Assessment – ITIL4 Change Enablement Summary
  • ISO Assessment – Change Management Summary
  • Assessment – ITIL4 Incident Management Summary
  • ISO Assessment – Incident Management Summary
  • Assessment – ITIL4 IT Asset Management Summary
  • ISO Assessment – Service Asset Management Summary
  • Assessment – ITIL4 Monitoring and Event Management Summary
  • Assessment – ITIL4 Problem Management Summary
  • ISO Assessment – Problem Management Summary
  • Assessment – ITIL4 Release Management Summary
  • ISO Assessment – Release and Deployment Management Summary
  • Assessment – ITIL4 Service Catalogue Management Summary
  • ISO Assessment – Service Catalogue Management Summary
  • Assessment – ITIL4 Service Configuration Management Summary
  • ISO Assessment – Service Configuration Management Summary
  • Assessment – ITIL4 Service Continuity Management Summary
  • ISO Assessment – Service Continuity Management Summary
  • Assessment – ITIL4 Service Design Summary
  • Assessment – ITIL4 Service Desk Summary
  • Assessment – ITIL4 Service Level Management Summary
  • ISO Assessment – Service Level Management Summary
  • Assessment – ITIL4 Service Request Management Summary
  • ISO Assessment – Service Request Management Summary
  • Assessment – ITIL4 Service Validation and Testing Summary
  • Technical Management Practices
    • Deployment management
      • Process Key Elements
      • Process Maps
        • ITIL4 Deployment Management Process – Planning
        • ITIL4 Deployment Management Process – Execution
        • ITIL4 Deployment Management Process – Model Review New
        • ITIL4 Deployment Management Process – Model Review Existing
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Infrastructure and platform management
      • Process Key Elements
      • Process Maps
        • ITIL4 Infrastructure and Platform Management Process – Maintain Approach
        • ITIL4 Infrastructure and Platform Management Process – Monitor Approach
        • ITIL4 Infrastructure and Platform Management Process – Solution Design
        • ITIL4 Infrastructure and Platform Management Process – Solution Implementation
        • ITIL4 Infrastructure and Platform Management Process – Operational Activities
      • RACI Matrix
      • Documentation
    • Software development and management
      • Process Key Elements
      • Process Maps
        • ITIL4 Software Development and Management Process – Process Map1
        • ITIL4 Software Development and Management Process – Process Map2
        • ITIL4 Software Development and Management Process – Process Map3
      • RACI Matrix
  • Assessment – ITIL4 Deployment Management Summary
  • Assessment – ITIL4 Infrastructure and Platform Management Summary
  • Assessment – ITIL4 Software Development and Management Summary
  • ITSM Maturity Dashboard (ITIL4)
  • ISO20000 Compliance Dashboard
  • Fox IT Complementary Practices
    • Demand Management
      • Key Elements
      • Process Maps
        • Demand Management Process – Review Demand Patterns
        • Demand Management Process – Submit Request for Work
        • Demand Management Process – Submit Statement of Work
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Change Evaluation
      • Key Elements
      • Process Maps
        • Change Evaluation Process – Evaluate Actual Performance
        • Change Evaluation Process – Evaluate Predicted Performance
        • Change Evaluation Process – Planning for Change Evaluation
      • RACI Matrix
      • ISO20000 Requirements
    • Security Patch Management
      • Key Elements
      • Process Maps
        • Security Patch Management Process – Patch Notification
        • Security Patch Management Process – Perform Review and Mitigation
        • Security Patch Management Process – Review Patch Implementation
        • Security Patch Management Process – Verification of the Software
      • RACI Matrix
      • ISO20000 Requirements
    • Software Asset Management
      • Key Elements
      • Process Maps
        • Software Asset Management Process – Review Software Usage
        • Software Asset Management Process – Approved Request
        • Software Asset Management Process – New Software Requirements
        • Software Asset Management Process – Perform Periodic Audits
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Transition Planning and Support
      • Key Elements
      • Process Maps
        • Transition Planning and Support Process – Develop Transition Strategy
        • Transition Planning and Support Process – Lifecycle Management
        • Transition Planning and Support Process – Planning
        • Transition Planning and Support Process – Preparation
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Access Management
      • Key Elements
      • Process Maps
        • Access Management Process – Review Access Request
        • Access Management Process – Fulfil Access Request
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Major Incident Management
      • Process Maps
        • Major Incident Management Process – Additional Support for Major Incident
        • Major Incident Management Process – Major Incident Initation
        • Major Incident Management Process – Major Incident Monitoring
        • Major Incident Management Process – Major Incident Resolution
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Major Incident Communications
      • Process Maps
        • Major Incident Communications Process – Initial Major Incident Communications
        • Major Incident Communications Process – Major Incident Progress Updates
        • Major Incident Communications Process – Major Incident Resolution Confirmation
      • RACI Matrix
    • Document Management
      • Key Elements
      • Process Maps
        • Document Management Process – Create Draft Document
        • Document Management Process – Internal Review of Draft Document
        • Document Management Process – Requester Review of Draft Document
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
  • The ITIL v3 Books
    • Service Strategy
      • Business Relationship Management
        • Process Key Elements
        • Process Maps
          • Business Relationship Management Process – Identify New Service Requirements
          • Business Relationship Management Process – Handle Customer Complaint
          • Business Relationship Management Process – Handle Customer Compliment
          • Business Relationship Management Process – Measure and Manager Customer Satisfaction
          • Business Relationship Management Process – Hold Service Review Meetings
        • RACI Matrix
      • Financial Management
        • Process Key Elements
        • Process Maps
          • Financial Management Process – Costing of IT Services
          • Financial Management Process – Annual Budgeting
          • Financial Management Process – Ad Hoc Budgeting
          • Financial Management Process – Costs vs Budget
          • Financial Management Process – Charging for IT Services
        • RACI Matrix
      • Service Portfolio Management
        • Process Key Elements
        • Process Maps
          • Service Portfolio Management Process – Analyse
          • Service Portfolio Management Process – Approve
          • Service Portfolio Management Process – Charter
          • Service Portfolio Management Process – Define
        • RACI Matrix
      • Strategy Management
        • Process Key Elements
        • Process Maps
          • Strategy Management Process – Process Map 2
          • Strategy Management Process – Process Map 3
          • Strategy Management Process – Measure and Evaluate
          • Strategy Management Process – Strategic Assessment, Collate Analysis Results
          • Strategy Management Process – Strategic Assessment, Perform External Analysis
          • Strategy Management Process – Strategic Assessment, Perform Internal Analysis
          • Strategy Management Process – Strategy Execution, Asset Alignment
          • Strategy Management Process – Strategy Execution, Funding
          • Strategy Management Process – Strategy Execution, Initiation
          • Strategy Management Process – Strategy Generation
        • RACI Matrix
    • Service Design
      • Availability Management
        • Process Key Elements
        • Process Maps
          • Availability Management Process – Approve and Implement Availability Improvements
          • Availability Management Process – Availability Monitoring and Reporting
          • Availability Management Process – Availability Requirements
          • Availability Management Process – Identify Availability Breaches
          • Availability Management Process – Investigate Availability Breaches
          • Availability Management Process – Maintain Availability Plan
        • RACI Matrix
      • Capacity Management
        • Process Key Elements
        • Process Maps
          • Capacity Management Process – Capacity Assessment of Change
          • Capacity Management Process – Capacity Modelling and Trending
          • Capacity Management Process – Capacity Planning and implementation
          • Capacity Management Process – Capacity Requirements and Forecasts
          • Capacity Management Process – Capacity Tuning
          • Capacity Management Process – Maintain Capacity Management Information System
          • Capacity Management Process – Ongoing Monitoring
          • Capacity Management Process -Identify and Implement Capacity Monitoring Requirements
        • RACI Matrix
      • Design Coordination
        • Process Key Elements
        • Process Maps
          • Design Coordination Process – Coordination; Manage Risks and Issues
          • Design Coordination Process – Create Service Design Package
          • Design Coordination Process – Define the Approach
          • Design Coordination Process – Ongoing Monitoring
          • Design Coordination Process – Process Map 2
          • Design Coordination Process – Receive Service Design Request
          • Design Coordination Process – Resource Planning
          • Design Coordination Process – Review and Improve
          • Design Coordination Process – SDP Review and Sign-off
        • RACI Matrix
      • Information Security Management
        • Process Key Elements
        • Process Maps
          • Information Security Management Process – Maintain Information Security Policy
          • Information Security Management Process – Develop and Document Procedures
          • Information Security Management Process – Handle Information Security Incident
          • Information Security Management Process – Awareness, testing and Assessment
          • Information Security Management Process – Handle Information Security Issue
        • RACI Matrix
      • IT Service Continuity Management
        • Process Key Elements
        • Process Maps
          • IT Service Continuity Management Process – Maintain IT Service Continuity Strategy
          • IT Service Continuity Management Process – Implement and Test IT Service Continuity Strategy
          • IT Service Continuity Management Process – Invocation of IT Service Continuity Plans
          • IT Service Continuity Management Process – Post Invocation Review
        • RACI Matrix
      • Service Catalogue Management
        • Process Key Elements
        • Process Maps
          • Service Catalogue Management Process – Create / Update and Publish the Service Catalogue
          • Service Catalogue Management Process – Handle Service Catalogue Revision Requests
        • RACI Matrix
      • Service Level Management
      • Supplier Management
        • Process Key Elements
        • Process Maps
          • Supplier Management Process – Contract Development
          • Supplier Management Process – Ongoing Contract Monitoring
          • Supplier Management Process – Periodic Contract Reviews
          • Supplier Management Process – Report on Supplier Performance
          • Supplier Management Process – Requirements Gathering and Supplier Selection
          • Supplier Management Process – Supplier Review Meetings
        • RACI Matrix
    • Service Transition
      • Change Management
        • Process Key Elements
        • Process Maps
          • Change Management Process – Build , Test and Implement Emergency RFC
          • Change Management Process – Change Request Approval (for Development)
          • Change Management Process – Change Request Approval (for Implementation)
          • Change Management Process – Change Request Assessment
          • Change Management Process – Change Request Build and Test
          • Change Management Process – Create and Approve Emergency RFC
          • Change Management Process – Create New Change Request
          • Change Management Process – Review Implemented Change Request
        • RACI Matrix
      • Knowledge Management
        • Process Key Elements
        • Process Maps
          • Knowledge Management Process – Identify and Document Knowledge
          • Knowledge Management Process – Publish and Maintain Knowledge
        • RACI Matrix
      • Release & Deployment Management
        • REL – Key Elements
        • REL – Process Maps
          • Release Management Process – Release Planning
          • Release Management Process – Release Build and System Test
          • Release Management Process – Release User Acceptance Testing
          • Release Management Process – Release Post Implementation Review
        • REL – RACI Matrix
        • DEP – Key Elements
        • DEP – Process Maps
          • Deployment Management Process – Deployment Planning
          • Deployment Management Process – Deployment Distribution and Installation
        • DEP – RACI Matrix
      • Risk Management
        • Process Key Elements
        • Process Maps
          • Risk Management Process – Risk Identification
          • Risk Management Process – Risk Action Plan and Treatment
          • Risk Management Process – Risk Monitoring and Tracking
          • Risk Management Process – Control Risk
          • Risk Management Process – Risk Related Incident
        • RACI Matrix
      • Service Asset & Configuration Management
        • ITAM – Key Elements
        • ITAM – Process Maps
          • IT Asset Management Process – Define and Populate Asset Register
          • IT Asset Management Process – Maintain the Asset Register
          • IT Asset Management Process – Audit the Asset Register
        • ITAM – RACI Matrix
        • SCM – Key Elements
        • SCM – Process Maps
          • Service Configuration Management Process – New or Modified Requirements
          • Service Configuration Management Process – Verification and Discrepancy Handling
        • SCM – RACI Matrix
      • Service Validation and Testing
        • Process Key Elements
        • Process Maps
          • Service Validation and Testing Process – Test Planning
          • Service Validation and Testing Process – Prepare for Testing
          • Service Validation and Testing Process – Perform Testing
          • Service Validation and Testing Process – Test Closure
        • RACI Matrix
    • Service Operation
      • Event Management
        • Process Key Elements
        • Process Maps
          • Event Management Process – Design Events and Configure Monitoring Tools
          • Event Management Process – Event Occurrence
          • Event Management Process – Event Closure
        • RACI Matrix
      • Incident Management
      • Problem Management
      • Request Fulfilment
        • Process Key Elements
        • Process Maps
          • Request Fulfilment Process – Service Request Identification
          • Request Fulfilment Process – Record New Service Request
          • Request Fulfilment Process – Fulfil Service Request (Service Desk)
          • Request Fulfilment Process – Review Service Request Functional Escalation
          • Request Fulfilment Process – Fulfil Service Request (Support Team)
        • RACI Matrix
      • Service Desk
    • Continual Service Improvement
      • Continual Service Improvement Process
        • Process Key Elements
        • Process Maps
          • Continual Service Improvement Process – Plan
          • Continual Service Improvement Process – Do
          • Continual Service Improvement Process – Check
          • Continual Service Improvement Process – Act
        • RACI Matrix
      • Human Resource Management
        • Process Key Elements
        • Process Maps
          • Human Resource Management Process – Request for Human Resource
          • Human Resource Management Process – Perform Recruitment
          • Human Resource Management Process – Training and Succession Planning
        • RACI Matrix
      • Service Reporting
        • Process Key Elements
        • Process Maps
          • Service Reporting Process – Develop Service Report Catalogue
          • Service Reporting Process – Determine Report Requirements
          • Service Reporting Process – Design the Report
          • Service Reporting Process – Produce the Report
          • Service Reporting Process – Periodic Review of Service Report
        • RACI Matrix
  • Assessment – Change Evaluation Summary
  • Assessment – Transition Planning and Support Summary
  • Assessment – Access Management Summary
  • Assessment – Business Relationship Management Summary
  • Assessment – Financial Management Summary
  • Assessment – Service Portfolio Management Summary
  • Assessment – Strategy Management Summary
  • Assessment – Availability Management Summary
  • Assessment – Capacity Management Summary
  • Assessment – Design Coordination Summary
  • Assessment – Information Security Management Summary
  • Assessment – IT Service Continuity Management Summary
  • Assessment – Service Catalogue Management Summary
  • Assessment – Service Level Management Summary
  • Assessment – Supplier Management Summary
  • Assessment – Change Management Summary
  • Assessment – Knowledge Management Summary
  • Assessment – Release and Deployment Management Summary
  • Assessment – Service Asset and Configuration Management Summary
  • Assessment – Service Validation and Testing Summary
  • Assessment – Event Management Summary
  • Assessment – Incident Management Summary
  • Assessment – Problem Management Summary
  • Assessment – Request Fulfilment Summary
  • Assessment – Continual Service Improvement Summary
  • Assessment – Service Reporting Summary
  • ISO/IEC 20000:2018
    • Key Elements
    • Service Management System
      • Context of the organisation
      • Leadership
      • Planning
      • Support of the SMS
      • Operation of the SMS
      • Performance evaluation
      • Improvement
      • Documentation
    • Service Design and Transition
      • Process Maps
        • Service Design and Transition Process – Process Map 2
        • Service Design and Transition Process – Plan the Services
        • Service Design and Transition – Plan (part 1)
        • Service Design and Transition – Plan (part 2)
        • Service Design and Transition – Design (part 1)
        • Service Design and Transition – Design (part 2)
        • Service Design and Transition – Build and Transition (part 1)
        • Service Design and Transition – Build and Transition (part 2)
      • RACI Matrix
      • Documentation
  • ISO/IEC 20000:2011
    • Key Elements
    • Service Management System
      • Management Responsibility
      • Governance of Processes Operated by Other Parties
      • Documentation Management
      • Resource Management
      • Establish and Improve the SMS
    • Design and Transition of New or Changed Services
      • Process Maps
        • Design and Transition of New or Changed Services Process – Process Map 2
        • Design and Transition of New or Changed Services Process – Planning (part 1)
        • Design and Transition of New or Changed Services Process – Planning (part 2)
        • Design and Transition of New or Changed Services Process – Planning (part 3)
        • Design and Transition of New or Changed Services Process – Design and Develop (part 1)
        • Design and Transition of New or Changed Services Process – Design and Develop (part 2)
        • Design and Transition of New or Changed Services Process – Transition (part 1)
        • Design and Transition of New or Changed Services Process – Transition (part 2)
      • RACI Matrix
      • Documentation
  • ISO/IEC 27001:2013
    • ISMS Family of Standards
    • Summary of Contents
      • Context of the organisation
      • Leadership
      • Planning
      • Support
      • Operation
      • Performance evaluation
      • Improvement
    • Objectives and Controls
      • ISO27001 Annex A5_1
      • ISO27001 Annex A6_1
      • ISO27001 Annex A6_2
      • ISO27001 Annex A7_1
      • ISO27001 Annex A7_2
      • ISO27001 Annex A7_3
      • ISO27001 Annex A8_1
      • ISO27001 Annex A8_2
      • ISO27001 Annex A8_3
      • ISO27001 Annex A9_1
      • ISO27001 Annex A9_2
      • ISO27001 Annex A9_3
      • ISO27001 Annex A9_4
      • ISO27001 Annex A10_1
      • ISO27001 Annex A11_1
      • ISO27001 Annex A11_2
      • ISO27001 Annex A12_1
      • ISO27001 Annex A12_2
      • ISO27001 Annex A12_3
      • ISO27001 Annex A12_4
      • ISO27001 Annex A12_5
      • ISO27001 Annex A12_6
      • ISO27001 Annex A12_7
      • ISO27001 Annex A13_1
      • ISO27001 Annex A13_2
      • ISO27001 Annex A14_1
      • ISO27001 Annex A14_2
      • ISO27001 Annex A14_3
      • ISO27001 Annex A15_1
      • ISO27001 Annex A15_2
      • ISO27001 Annex A16_1
      • ISO27001 Annex A17_1
      • ISO27001 Annex A17_2
      • ISO27001 Annex A18_1
      • ISO27001 Annex A18_2
    • Glossary of Terms
  • ISO Assessment – Context of the Organisation Summary
  • ISO Assessment – Leadership Summary
  • ISO Assessment – Planning Summary
  • ISO Assessment – Support the SMS Summary
  • ISO Assessment – Operation of the SMS Summary
  • ISO Assessment – Monitoring, Measurement, Analysis and Evaluation Summary
  • ISO Assessment – Internal Audit Summary
  • ISO Assessment – Management Review Summary
  • ISO Assessment – Improvement Summary
  • ISO Assessment – Service Design and Transition Summary
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© 2022 FoxPRISM • Built with GeneratePress
  • Home
  • An Introduction to FoxPRISM
    • Glossary of Terms
    • The Information Technology Infrastructure Library
    • The RACI Matrix
    • How to Use and Manage FoxPRISM
  • Four Dimensions
    • Organisations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes
      • Value stream mapping
        • Mapping exercise, part 1
        • Mapping exercise, part 2
        • Mapping exercise, part 3
        • VSM templates
        • Documentation
  • Service Value System
    • Guiding Principles
      • Focus on value
      • Start where you are
      • Progress iteratively with feedback
      • Collaborate and promote visibility
      • Think and work holistically
      • Keep it simple and practical
      • Optimise and automate
    • Governance
    • Service Value Chain
    • Continual Improvement
  • General Management Practices
    • Architecture management
      • Process Key Elements
      • Process Maps
        • ITIL4 Architecture Management Process – Architecture Governance
        • ITIL4 Architecture Management Process – Develop Target Architecture
        • ITIL4 Architecture Management Process – Produce Architecture Roadmap
        • ITIL4 Architecture Management Process – Check Conformance
        • ITIL4 Architecture Management Process – Review Progress
      • RACI Matrix
    • Continual improvement
      • Process Key Elements
      • Process Maps
        • ITIL4 Continual Improvement Process – CI Initiatives
        • ITIL4 Continual Improvement Process – Embedding CI
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Information security management
      • Process Key Elements
      • Process Maps
        • ITIL4 Information Security Management Process – Preparation
        • ITIL4 Information Security Management Process – Take Action
        • ITIL4 Information Security Management Process – Audit and Review
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Knowledge management
      • Process Key Elements
      • Process Maps
        • ITIL4 Knowledge Management Process – Establishing and Maintaining the Knowledge Environment
        • ITIL4 Knowledge Management Process – On-demand Information Discovery
        • ITIL4 Knowledge Management Process – Knowledge Asset Management
        • ITIL4 Knowledge Management Process – Identify and Document Knowledge
        • ITIL4 Knowledge Management Process – Publish and Maintain Knowledge
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Measurement and reporting
      • Process Key Elements
      • Process Maps
        • ITIL4 Measurement and Reporting Process – Design Reporting
        • ITIL4 Measurement and Reporting Process – Produce Reports
        • ITIL4 Measurement and Reporting Process – Report Catalogue
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Organisational change management
      • Process Key Elements
      • Process Maps
        • ITIL4 Organisational Change Management Process – Lifecycle Management
        • ITIL4 Organisational Change Management Process – Change Adaptability
      • RACI Matrix
    • Portfolio management
      • Process Key Elements
      • Process Maps
        • ITIL4 Portfolio Management Process – Managing the Approach
        • ITIL4 Portfolio Management Process – Managing Portfolio Lifecycles
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Project management
      • Process Key Elements
      • Process Maps
        • ITIL4 Project Management Process – Approach
        • ITIL4 Project Management Process – Monitor Approach
        • ITIL4 Project Management Process – Authorise Projects
        • ITIL4 Project Management Process – Reviewing Progress
        • ITIL4 Project Management Process – Oversight and Closure
        • ITIL4 Project Management Process – Evaluating Projects
        • ITIL4 Project Management Process – Monitoring Tasks
        • ITIL4 Project Management Process – Executing Tasks
      • RACI Matrix
      • Documentation
    • Relationship management
      • Process Key Elements
      • Process Maps
        • ITIL4 Relationship Management Process – Analysing Culture
        • ITIL4 Relationship Management Process – Key Principles
        • ITIL4 Relationship Management Process – Relationship Models
        • ITIL4 Relationship Management Process – Behaviour Patterns
        • ITIL4 Relationship Management Process – Review and Adjust
        • ITIL4 Relationship Management Process – Executing Models
        • ITIL4 Relationship Management Process – Relationship Reviews
        • ITIL4 Relationship Management Process – BRM Model
        • ITIL4 Relationship Management Process – New Service Reqs
        • ITIL4 Relationship Management Process – Customer Complaint
        • ITIL4 Relationship Management Process – Customer Compliment
        • ITIL4 Relationship Management Process – Customer Satisfaction
        • ITIL4 Relationship Management Process – Service Review Meetings
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Risk management
      • Process Key Elements
      • Process Maps
        • ITIL4 Risk Management Process – Governance
        • ITIL4 Risk Management Process – Identify and Treat
        • ITIL4 Risk Management Process – Assess and Evaluate
        • ITIL4 Risk Management Process – Risk Audit
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service financial management
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Financial Management Process – Approach
        • ITIL4 Service Financial Management Process – Monitor Approach
        • ITIL4 Service Financial Management Process – Setting Budgets
        • ITIL4 Service Financial Management Process – Monitoring Budgets
        • ITIL4 Service Financial Management Process – Accounting
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Strategy management
      • Process Key Elements
      • Process Maps
        • ITIL4 Strategy Management Process – Strategy Generation
        • ITIL4 Strategy Management Process – Strategic Decision Making
      • RACI Matrix
      • ISO20000 Requirements
    • Supplier management
      • Process Key Elements
      • Process Maps
        • ITIL4 Supplier Management Process – Sourcing Strategy and Procedures
        • ITIL4 Supplier Management Process – Review the Adoption, Compliance, and Effectiveness
        • ITIL4 Supplier Management Process – Managing Supplier Journeys, Part 1
        • ITIL4 Supplier Management Process – Managing Supplier Journeys, Part 2
        • ITIL4 Supplier Management Process – Managing Supplier Journeys, Part 3
        • ITIL4 Supplier Management Process – Managing Supplier Journeys, Part 4
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Workforce and talent management
      • Process Key Elements
      • Process Maps
        • ITIL4 Workforce and Talent Management Process – Organisational Planning and Review
        • ITIL4 Workforce and Talent Management Process – Journey Management1
        • ITIL4 Workforce and Talent Management Process – Journey Management2
        • ITIL4 Workforce and Talent Management Process – Talent Management1
        • ITIL4 Workforce and Talent Management Process – Talent Management2
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
      • Job Descriptions
  • Assessment – ITIL4 Architecture Management Summary
  • Assessment – ITIL4 Continual Improvement Summary
  • ISO Assessment – Continual Improvement Summary
  • Assessment – ITIL4 Information Security Management Summary
  • ISO Assessment – Information Security Management Summary
  • Assessment – ITIL4 Knowledge Management Summary
  • ISO Assessment – Knowledge Management Summary
  • Assessment – ITIL4 Measurement and Reporting Summary
  • ISO Assessment – Service Reporting Summary
  • Assessment – ITIL4 Organisation Change Management Summary
  • Assessment – ITIL4 Portfolio Management Summary
  • Assessment – ITIL4 Project Management Summary
  • Assessment – ITIL4 Relationship Management Summary
  • ISO Assessment – Relationship Management Summary
  • Assessment – ITIL4 Risk Management Summary
  • Assessment – ITIL4 Service Financial Management Summary
  • ISO Assessment – Service Financial Management Summary
  • Assessment – ITIL4 Strategy Management Summary
  • Assessment – ITIL4 Supplier Management Summary
  • ISO Assessment – Supplier Management Summary
  • Assessment – ITIL4 Workforce and Talent Management Summary
  • Service Management Practices
    • Availability management
      • Process Key Elements
      • Process Maps
        • ITIL4 Availability Management Process – Identify SA Requirements
        • ITIL4 Availability Management Process – Define Measurements
        • ITIL4 Availability Management Process – Availability Analysis
        • ITIL4 Availability Management Process – Planning and Designing
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Business analysis management
      • Process Key Elements
      • Process Maps
        • ITIL4 Business Analysis Management Process – Design and Maintain Approach
        • ITIL4 Business Analysis Management Process – Review the Approach
        • ITIL4 Business Analysis Management Process – Solution Identification
      • RACI Matrix
      • Documentation
    • Capacity and performance management
      • Process Key Elements
      • Process Maps
        • ITIL4 Capacity Management Process – Identify SCP Requirements
        • ITIL4 Capacity Management Process – Define Measurements
        • ITIL4 Capacity Management Process – SCP Analysis
        • ITIL4 Capacity Management Process – Planning and Designing
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Change enablement
      • Process Key Elements
      • Process Maps
        • Change Control Process – Registration
        • Change Control Process – Standard Change
        • Change Control Process – Planning
        • Change Control Process – Realisation and Closure
        • Change Control Process – Change Optimisation
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Incident management
      • Process Key Elements
      • Process Maps
        • Incident Management Process – Handle Major Incident
        • Incident Management Process – Incident Closure
        • Incident Management Process – Incident Diagnosis (Service Desk)
        • Incident Management Process – Incident Diagnosis (Support Team)
        • Incident Management Process – Incident Identification
        • Incident Management Process – Incident Resolution (Service Desk)
        • Incident Management Process – Incident Resolution (Support Team)
        • Incident Management Process – Record New Incident
        • Incident Management Process – Review of Incoming Events
        • Incident Management Process -Review Functional Escalation
        • Incident Management Process – Periodic Incident Review
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • IT asset management
      • Process Key Elements
      • Process Maps
        • ITIL4 IT Asset Management Process – Mapping the Assets
        • ITIL4 IT Asset Management Process – Defining the Approach
        • ITIL4 IT Asset Management Process – Monitoring the Approach
        • ITIL4 IT Asset Management Process – IT Asset Lifecycle
        • ITIL4 IT Asset Management Process – Data Verification
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Monitoring and event management
      • Process Key Elements
      • Process Maps
        • ITIL4 Monitoring and Event Management Process – Monitoring Planning
        • ITIL4 Monitoring and Event Management Process – Event Handling
        • ITIL4 Monitoring and Event Management Process – Review
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Problem management
      • Process Key Elements
      • Process Maps
        • Problem Management Process – Problem Identification
        • Problem Management Process – Create or Update Problem Record
        • Problem Management Process – Review Problem Functional Escalation
        • Problem Management Process – Problem Investigation
        • Problem Management Process – Problem Resolution
        • Problem Management Process – Periodic Problem Review
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Release management
      • Process Key Elements
      • Process Maps
        • ITIL4 Release Management Process – Release Planning Review
        • ITIL4 Release Management Process – Release Planning Instance
        • ITIL4 Release Management Process – Coordinate Release Activities
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service catalogue management
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Catalogue Management Process – Define Maintain SC Data
        • ITIL4 Service Catalogue Management Process – Provide Maintain SC Views
        • ITIL4 Service Catalogue Management Process – Service Catalogue Feedback
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service configuration management
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Configuration Management Process – Maintain the Approach
        • ITIL4 Service Configuration Management Process – Monitor the Approach
        • ITIL4 Service Configuration Management Process – Provision of Information
        • ITIL4 Service Configuration Management Process – Data Verification
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service continuity management
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Continuity Management Process – Scope and Policy
        • ITIL4 Service Continuity Management Process – Awareness and Exercise
        • ITIL4 Service Continuity Management Process – Business Impact Analysis
        • ITIL4 Service Continuity Management Process – Developing SC Plans
        • ITIL4 Service Continuity Management Process – Testing SC Plans Exercise
        • ITIL4 Service Continuity Management Process – Testing SC Plans Audit
        • ITIL4 Service Continuity Management Process – Response and Recovery
        • ITIL4 Service Continuity Management Process – Return to Normal
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service design
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Design Process – Maintaining the Approach
        • ITIL4 Service Design Process – Planning a Complex Design
        • ITIL4 Service Design Process – Service Design Coordination
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service desk
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Desk Process – User Query Handling
        • ITIL4 Service Desk Process – Communicating to Users
        • ITIL4 Service Desk Process – Service Desk Optimisation
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service level management
      • Process Key Elements
      • Process Maps
        • Service Level Management Process – Requirements Definition
        • Service Level Management Process – Draft and Agree SLA
        • Service Level Management Process – Conduct SLA Review
        • Service Level Management Process – Service Quality
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service request management
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Request Management Process – SR Identification
        • ITIL4 Service Request Management Process – Record New SR
        • ITIL4 Service Request Management Process – Fulfil SR_SD
        • ITIL4 Service Request Management Process – Review SR Func Escalation
        • ITIL4 Service Request Management Process – Fulfil SR_ST
        • ITIL4 Service Request Management Process – Service Request Review
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Service validation and testing
      • Process Key Elements
      • Process Maps
        • ITIL4 Service Validation and Testing Process – Approach and Models
        • ITIL4 Service Validation and Testing Process – Planning and Execution
        • ITIL4 Service Validation and Testing Process – Review and Closure
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
  • Assessment – ITIL4 Availability Management Summary
  • ISO Assessment – Availability Management Summary
  • Assessment – ITIL4 Business Analysis Management Summary
  • Assessment – ITIL4 Capacity and Performance Management Summary
  • ISO Assessment – Capacity Management Summary
  • Assessment – ITIL4 Change Enablement Summary
  • ISO Assessment – Change Management Summary
  • Assessment – ITIL4 Incident Management Summary
  • ISO Assessment – Incident Management Summary
  • Assessment – ITIL4 IT Asset Management Summary
  • ISO Assessment – Service Asset Management Summary
  • Assessment – ITIL4 Monitoring and Event Management Summary
  • Assessment – ITIL4 Problem Management Summary
  • ISO Assessment – Problem Management Summary
  • Assessment – ITIL4 Release Management Summary
  • ISO Assessment – Release and Deployment Management Summary
  • Assessment – ITIL4 Service Catalogue Management Summary
  • ISO Assessment – Service Catalogue Management Summary
  • Assessment – ITIL4 Service Configuration Management Summary
  • ISO Assessment – Service Configuration Management Summary
  • Assessment – ITIL4 Service Continuity Management Summary
  • ISO Assessment – Service Continuity Management Summary
  • Assessment – ITIL4 Service Design Summary
  • Assessment – ITIL4 Service Desk Summary
  • Assessment – ITIL4 Service Level Management Summary
  • ISO Assessment – Service Level Management Summary
  • Assessment – ITIL4 Service Request Management Summary
  • ISO Assessment – Service Request Management Summary
  • Assessment – ITIL4 Service Validation and Testing Summary
  • Technical Management Practices
    • Deployment management
      • Process Key Elements
      • Process Maps
        • ITIL4 Deployment Management Process – Planning
        • ITIL4 Deployment Management Process – Execution
        • ITIL4 Deployment Management Process – Model Review New
        • ITIL4 Deployment Management Process – Model Review Existing
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Infrastructure and platform management
      • Process Key Elements
      • Process Maps
        • ITIL4 Infrastructure and Platform Management Process – Maintain Approach
        • ITIL4 Infrastructure and Platform Management Process – Monitor Approach
        • ITIL4 Infrastructure and Platform Management Process – Solution Design
        • ITIL4 Infrastructure and Platform Management Process – Solution Implementation
        • ITIL4 Infrastructure and Platform Management Process – Operational Activities
      • RACI Matrix
      • Documentation
    • Software development and management
      • Process Key Elements
      • Process Maps
        • ITIL4 Software Development and Management Process – Process Map1
        • ITIL4 Software Development and Management Process – Process Map2
        • ITIL4 Software Development and Management Process – Process Map3
      • RACI Matrix
  • Assessment – ITIL4 Deployment Management Summary
  • Assessment – ITIL4 Infrastructure and Platform Management Summary
  • Assessment – ITIL4 Software Development and Management Summary
  • ITSM Maturity Dashboard (ITIL4)
  • ISO20000 Compliance Dashboard
  • Fox IT Complementary Practices
    • Demand Management
      • Key Elements
      • Process Maps
        • Demand Management Process – Review Demand Patterns
        • Demand Management Process – Submit Request for Work
        • Demand Management Process – Submit Statement of Work
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Change Evaluation
      • Key Elements
      • Process Maps
        • Change Evaluation Process – Evaluate Actual Performance
        • Change Evaluation Process – Evaluate Predicted Performance
        • Change Evaluation Process – Planning for Change Evaluation
      • RACI Matrix
      • ISO20000 Requirements
    • Security Patch Management
      • Key Elements
      • Process Maps
        • Security Patch Management Process – Patch Notification
        • Security Patch Management Process – Perform Review and Mitigation
        • Security Patch Management Process – Review Patch Implementation
        • Security Patch Management Process – Verification of the Software
      • RACI Matrix
      • ISO20000 Requirements
    • Software Asset Management
      • Key Elements
      • Process Maps
        • Software Asset Management Process – Review Software Usage
        • Software Asset Management Process – Approved Request
        • Software Asset Management Process – New Software Requirements
        • Software Asset Management Process – Perform Periodic Audits
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Transition Planning and Support
      • Key Elements
      • Process Maps
        • Transition Planning and Support Process – Develop Transition Strategy
        • Transition Planning and Support Process – Lifecycle Management
        • Transition Planning and Support Process – Planning
        • Transition Planning and Support Process – Preparation
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Access Management
      • Key Elements
      • Process Maps
        • Access Management Process – Review Access Request
        • Access Management Process – Fulfil Access Request
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Major Incident Management
      • Process Maps
        • Major Incident Management Process – Additional Support for Major Incident
        • Major Incident Management Process – Major Incident Initation
        • Major Incident Management Process – Major Incident Monitoring
        • Major Incident Management Process – Major Incident Resolution
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
    • Major Incident Communications
      • Process Maps
        • Major Incident Communications Process – Initial Major Incident Communications
        • Major Incident Communications Process – Major Incident Progress Updates
        • Major Incident Communications Process – Major Incident Resolution Confirmation
      • RACI Matrix
    • Document Management
      • Key Elements
      • Process Maps
        • Document Management Process – Create Draft Document
        • Document Management Process – Internal Review of Draft Document
        • Document Management Process – Requester Review of Draft Document
      • RACI Matrix
      • ISO20000 Requirements
      • Documentation
  • The ITIL v3 Books
    • Service Strategy
      • Business Relationship Management
        • Process Key Elements
        • Process Maps
          • Business Relationship Management Process – Identify New Service Requirements
          • Business Relationship Management Process – Handle Customer Complaint
          • Business Relationship Management Process – Handle Customer Compliment
          • Business Relationship Management Process – Measure and Manager Customer Satisfaction
          • Business Relationship Management Process – Hold Service Review Meetings
        • RACI Matrix
      • Financial Management
        • Process Key Elements
        • Process Maps
          • Financial Management Process – Costing of IT Services
          • Financial Management Process – Annual Budgeting
          • Financial Management Process – Ad Hoc Budgeting
          • Financial Management Process – Costs vs Budget
          • Financial Management Process – Charging for IT Services
        • RACI Matrix
      • Service Portfolio Management
        • Process Key Elements
        • Process Maps
          • Service Portfolio Management Process – Analyse
          • Service Portfolio Management Process – Approve
          • Service Portfolio Management Process – Charter
          • Service Portfolio Management Process – Define
        • RACI Matrix
      • Strategy Management
        • Process Key Elements
        • Process Maps
          • Strategy Management Process – Process Map 2
          • Strategy Management Process – Process Map 3
          • Strategy Management Process – Measure and Evaluate
          • Strategy Management Process – Strategic Assessment, Collate Analysis Results
          • Strategy Management Process – Strategic Assessment, Perform External Analysis
          • Strategy Management Process – Strategic Assessment, Perform Internal Analysis
          • Strategy Management Process – Strategy Execution, Asset Alignment
          • Strategy Management Process – Strategy Execution, Funding
          • Strategy Management Process – Strategy Execution, Initiation
          • Strategy Management Process – Strategy Generation
        • RACI Matrix
    • Service Design
      • Availability Management
        • Process Key Elements
        • Process Maps
          • Availability Management Process – Approve and Implement Availability Improvements
          • Availability Management Process – Availability Monitoring and Reporting
          • Availability Management Process – Availability Requirements
          • Availability Management Process – Identify Availability Breaches
          • Availability Management Process – Investigate Availability Breaches
          • Availability Management Process – Maintain Availability Plan
        • RACI Matrix
      • Capacity Management
        • Process Key Elements
        • Process Maps
          • Capacity Management Process – Capacity Assessment of Change
          • Capacity Management Process – Capacity Modelling and Trending
          • Capacity Management Process – Capacity Planning and implementation
          • Capacity Management Process – Capacity Requirements and Forecasts
          • Capacity Management Process – Capacity Tuning
          • Capacity Management Process – Maintain Capacity Management Information System
          • Capacity Management Process – Ongoing Monitoring
          • Capacity Management Process -Identify and Implement Capacity Monitoring Requirements
        • RACI Matrix
      • Design Coordination
        • Process Key Elements
        • Process Maps
          • Design Coordination Process – Coordination; Manage Risks and Issues
          • Design Coordination Process – Create Service Design Package
          • Design Coordination Process – Define the Approach
          • Design Coordination Process – Ongoing Monitoring
          • Design Coordination Process – Process Map 2
          • Design Coordination Process – Receive Service Design Request
          • Design Coordination Process – Resource Planning
          • Design Coordination Process – Review and Improve
          • Design Coordination Process – SDP Review and Sign-off
        • RACI Matrix
      • Information Security Management
        • Process Key Elements
        • Process Maps
          • Information Security Management Process – Maintain Information Security Policy
          • Information Security Management Process – Develop and Document Procedures
          • Information Security Management Process – Handle Information Security Incident
          • Information Security Management Process – Awareness, testing and Assessment
          • Information Security Management Process – Handle Information Security Issue
        • RACI Matrix
      • IT Service Continuity Management
        • Process Key Elements
        • Process Maps
          • IT Service Continuity Management Process – Maintain IT Service Continuity Strategy
          • IT Service Continuity Management Process – Implement and Test IT Service Continuity Strategy
          • IT Service Continuity Management Process – Invocation of IT Service Continuity Plans
          • IT Service Continuity Management Process – Post Invocation Review
        • RACI Matrix
      • Service Catalogue Management
        • Process Key Elements
        • Process Maps
          • Service Catalogue Management Process – Create / Update and Publish the Service Catalogue
          • Service Catalogue Management Process – Handle Service Catalogue Revision Requests
        • RACI Matrix
      • Service Level Management
      • Supplier Management
        • Process Key Elements
        • Process Maps
          • Supplier Management Process – Contract Development
          • Supplier Management Process – Ongoing Contract Monitoring
          • Supplier Management Process – Periodic Contract Reviews
          • Supplier Management Process – Report on Supplier Performance
          • Supplier Management Process – Requirements Gathering and Supplier Selection
          • Supplier Management Process – Supplier Review Meetings
        • RACI Matrix
    • Service Transition
      • Change Management
        • Process Key Elements
        • Process Maps
          • Change Management Process – Build , Test and Implement Emergency RFC
          • Change Management Process – Change Request Approval (for Development)
          • Change Management Process – Change Request Approval (for Implementation)
          • Change Management Process – Change Request Assessment
          • Change Management Process – Change Request Build and Test
          • Change Management Process – Create and Approve Emergency RFC
          • Change Management Process – Create New Change Request
          • Change Management Process – Review Implemented Change Request
        • RACI Matrix
      • Knowledge Management
        • Process Key Elements
        • Process Maps
          • Knowledge Management Process – Identify and Document Knowledge
          • Knowledge Management Process – Publish and Maintain Knowledge
        • RACI Matrix
      • Release & Deployment Management
        • REL – Key Elements
        • REL – Process Maps
          • Release Management Process – Release Planning
          • Release Management Process – Release Build and System Test
          • Release Management Process – Release User Acceptance Testing
          • Release Management Process – Release Post Implementation Review
        • REL – RACI Matrix
        • DEP – Key Elements
        • DEP – Process Maps
          • Deployment Management Process – Deployment Planning
          • Deployment Management Process – Deployment Distribution and Installation
        • DEP – RACI Matrix
      • Risk Management
        • Process Key Elements
        • Process Maps
          • Risk Management Process – Risk Identification
          • Risk Management Process – Risk Action Plan and Treatment
          • Risk Management Process – Risk Monitoring and Tracking
          • Risk Management Process – Control Risk
          • Risk Management Process – Risk Related Incident
        • RACI Matrix
      • Service Asset & Configuration Management
        • ITAM – Key Elements
        • ITAM – Process Maps
          • IT Asset Management Process – Define and Populate Asset Register
          • IT Asset Management Process – Maintain the Asset Register
          • IT Asset Management Process – Audit the Asset Register
        • ITAM – RACI Matrix
        • SCM – Key Elements
        • SCM – Process Maps
          • Service Configuration Management Process – New or Modified Requirements
          • Service Configuration Management Process – Verification and Discrepancy Handling
        • SCM – RACI Matrix
      • Service Validation and Testing
        • Process Key Elements
        • Process Maps
          • Service Validation and Testing Process – Test Planning
          • Service Validation and Testing Process – Prepare for Testing
          • Service Validation and Testing Process – Perform Testing
          • Service Validation and Testing Process – Test Closure
        • RACI Matrix
    • Service Operation
      • Event Management
        • Process Key Elements
        • Process Maps
          • Event Management Process – Design Events and Configure Monitoring Tools
          • Event Management Process – Event Occurrence
          • Event Management Process – Event Closure
        • RACI Matrix
      • Incident Management
      • Problem Management
      • Request Fulfilment
        • Process Key Elements
        • Process Maps
          • Request Fulfilment Process – Service Request Identification
          • Request Fulfilment Process – Record New Service Request
          • Request Fulfilment Process – Fulfil Service Request (Service Desk)
          • Request Fulfilment Process – Review Service Request Functional Escalation
          • Request Fulfilment Process – Fulfil Service Request (Support Team)
        • RACI Matrix
      • Service Desk
    • Continual Service Improvement
      • Continual Service Improvement Process
        • Process Key Elements
        • Process Maps
          • Continual Service Improvement Process – Plan
          • Continual Service Improvement Process – Do
          • Continual Service Improvement Process – Check
          • Continual Service Improvement Process – Act
        • RACI Matrix
      • Human Resource Management
        • Process Key Elements
        • Process Maps
          • Human Resource Management Process – Request for Human Resource
          • Human Resource Management Process – Perform Recruitment
          • Human Resource Management Process – Training and Succession Planning
        • RACI Matrix
      • Service Reporting
        • Process Key Elements
        • Process Maps
          • Service Reporting Process – Develop Service Report Catalogue
          • Service Reporting Process – Determine Report Requirements
          • Service Reporting Process – Design the Report
          • Service Reporting Process – Produce the Report
          • Service Reporting Process – Periodic Review of Service Report
        • RACI Matrix
  • Assessment – Change Evaluation Summary
  • Assessment – Transition Planning and Support Summary
  • Assessment – Access Management Summary
  • Assessment – Business Relationship Management Summary
  • Assessment – Financial Management Summary
  • Assessment – Service Portfolio Management Summary
  • Assessment – Strategy Management Summary
  • Assessment – Availability Management Summary
  • Assessment – Capacity Management Summary
  • Assessment – Design Coordination Summary
  • Assessment – Information Security Management Summary
  • Assessment – IT Service Continuity Management Summary
  • Assessment – Service Catalogue Management Summary
  • Assessment – Service Level Management Summary
  • Assessment – Supplier Management Summary
  • Assessment – Change Management Summary
  • Assessment – Knowledge Management Summary
  • Assessment – Release and Deployment Management Summary
  • Assessment – Service Asset and Configuration Management Summary
  • Assessment – Service Validation and Testing Summary
  • Assessment – Event Management Summary
  • Assessment – Incident Management Summary
  • Assessment – Problem Management Summary
  • Assessment – Request Fulfilment Summary
  • Assessment – Continual Service Improvement Summary
  • Assessment – Service Reporting Summary
  • ISO/IEC 20000:2018
    • Key Elements
    • Service Management System
      • Context of the organisation
      • Leadership
      • Planning
      • Support of the SMS
      • Operation of the SMS
      • Performance evaluation
      • Improvement
      • Documentation
    • Service Design and Transition
      • Process Maps
        • Service Design and Transition Process – Process Map 2
        • Service Design and Transition Process – Plan the Services
        • Service Design and Transition – Plan (part 1)
        • Service Design and Transition – Plan (part 2)
        • Service Design and Transition – Design (part 1)
        • Service Design and Transition – Design (part 2)
        • Service Design and Transition – Build and Transition (part 1)
        • Service Design and Transition – Build and Transition (part 2)
      • RACI Matrix
      • Documentation
  • ISO/IEC 20000:2011
    • Key Elements
    • Service Management System
      • Management Responsibility
      • Governance of Processes Operated by Other Parties
      • Documentation Management
      • Resource Management
      • Establish and Improve the SMS
    • Design and Transition of New or Changed Services
      • Process Maps
        • Design and Transition of New or Changed Services Process – Process Map 2
        • Design and Transition of New or Changed Services Process – Planning (part 1)
        • Design and Transition of New or Changed Services Process – Planning (part 2)
        • Design and Transition of New or Changed Services Process – Planning (part 3)
        • Design and Transition of New or Changed Services Process – Design and Develop (part 1)
        • Design and Transition of New or Changed Services Process – Design and Develop (part 2)
        • Design and Transition of New or Changed Services Process – Transition (part 1)
        • Design and Transition of New or Changed Services Process – Transition (part 2)
      • RACI Matrix
      • Documentation
  • ISO/IEC 27001:2013
    • ISMS Family of Standards
    • Summary of Contents
      • Context of the organisation
      • Leadership
      • Planning
      • Support
      • Operation
      • Performance evaluation
      • Improvement
    • Objectives and Controls
      • ISO27001 Annex A5_1
      • ISO27001 Annex A6_1
      • ISO27001 Annex A6_2
      • ISO27001 Annex A7_1
      • ISO27001 Annex A7_2
      • ISO27001 Annex A7_3
      • ISO27001 Annex A8_1
      • ISO27001 Annex A8_2
      • ISO27001 Annex A8_3
      • ISO27001 Annex A9_1
      • ISO27001 Annex A9_2
      • ISO27001 Annex A9_3
      • ISO27001 Annex A9_4
      • ISO27001 Annex A10_1
      • ISO27001 Annex A11_1
      • ISO27001 Annex A11_2
      • ISO27001 Annex A12_1
      • ISO27001 Annex A12_2
      • ISO27001 Annex A12_3
      • ISO27001 Annex A12_4
      • ISO27001 Annex A12_5
      • ISO27001 Annex A12_6
      • ISO27001 Annex A12_7
      • ISO27001 Annex A13_1
      • ISO27001 Annex A13_2
      • ISO27001 Annex A14_1
      • ISO27001 Annex A14_2
      • ISO27001 Annex A14_3
      • ISO27001 Annex A15_1
      • ISO27001 Annex A15_2
      • ISO27001 Annex A16_1
      • ISO27001 Annex A17_1
      • ISO27001 Annex A17_2
      • ISO27001 Annex A18_1
      • ISO27001 Annex A18_2
    • Glossary of Terms
  • ISO Assessment – Context of the Organisation Summary
  • ISO Assessment – Leadership Summary
  • ISO Assessment – Planning Summary
  • ISO Assessment – Support the SMS Summary
  • ISO Assessment – Operation of the SMS Summary
  • ISO Assessment – Monitoring, Measurement, Analysis and Evaluation Summary
  • ISO Assessment – Internal Audit Summary
  • ISO Assessment – Management Review Summary
  • ISO Assessment – Improvement Summary
  • ISO Assessment – Service Design and Transition Summary
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